Global Certificate in Transforming Customer Service with Problem-Solving

Name: Global Certificate in Transforming Customer Service with Problem-Solving
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The Global Certificate in Transforming Customer Service with Problem-Solving is a valuable course that focuses on enhancing customer service skills and empowering learners to solve complex customer problems effectively. This course is crucial in today's industry, where customer experience is a significant differentiator for businesses.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills that are in high demand across industries. Through practical problem-solving techniques and innovative strategies, learners will be equipped to handle challenging customer situations with confidence. This certificate course not only helps learners to improve their current job performance but also provides a competitive edge for career advancement. It's an excellent opportunity to demonstrate a commitment to continuous learning and improvement, making learners an asset to any organization.

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CourseDetails

• Effective Communication: Understanding customer needs, active listening, clear and concise responses.
• Problem-Solving Techniques: Root cause analysis, brainstorming, decision-making, SWOT analysis.
• Customer Service Metrics: Customer satisfaction, net promoter score, first contact resolution rate.
• Empathy and Emotional Intelligence: Reading customer emotions, showing empathy, managing emotional responses.
• Conflict Resolution: De-escalating conflict, finding common ground, negotiating solutions.
• Service Recovery: Apologizing, offering solutions, following up to ensure resolution.
• Digital Transformation in Customer Service: AI, chatbots, self-service portals, social media customer service.
• Continuous Improvement: Regular training, feedback loops, performance measurement and enhancement.
• Ethics in Customer Service: Data privacy, honesty, transparency, professionalism.

CareerPath

In the UK, the customer service sector is booming, with various roles contributing to its growth. Here's a 3D pie chart showcasing the distribution of these roles: 1. **Customer Service Manager**: As a leader, this role involves overseeing customer interactions, ensuring excellent service, and managing a team of customer service professionals. (15%) 2. **Customer Support Specialist**: These professionals directly assist customers, addressing their concerns and providing solutions. (30%) 3. **Sales Representative**: This role focuses on engaging with potential customers, understanding their needs, and offering appropriate products/services. (20%) 4. **Customer Service Analyst**: By analyzing data and trends, these experts help improve customer service strategies and identify areas for enhancement. (25%) 5. **Customer Service Team Lead**: Supervising a small group of customer service representatives, this role ensures smooth daily operations and individual performance management. (10%) This Global Certificate in Transforming Customer Service with Problem-Solving is designed to equip professionals with the necessary skills to excel in these roles and contribute significantly to the growing UK customer service industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN TRANSFORMING CUSTOMER SERVICE WITH PROBLEM-SOLVING

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London School of International Business (LSIB)

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05 May 2025

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