Advanced Certificate in Social Media Customer Success Strategy

Name: Advanced Certificate in Social Media Customer Success Strategy
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The Advanced Certificate in Social Media Customer Success Strategy course is a comprehensive program designed to equip learners with essential skills for career advancement in the dynamic field of social media customer success. This course emphasizes the importance of leveraging social media platforms to drive customer engagement, loyalty, and overall business success.

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AboutThisCourse

In today's digital age, social media has become a critical tool for businesses to connect with their customers and build brand awareness. As a result, there is a high demand for professionals who can develop and implement effective social media customer success strategies that drive results. This course covers essential topics such as social media analytics, customer experience management, social listening, and content strategy. By completing this program, learners will gain a deep understanding of the latest social media trends, tools, and best practices. They will also develop a portfolio of work that demonstrates their ability to apply these concepts in real-world scenarios. With these skills, learners will be well-positioned to advance their careers and make meaningful contributions to their organizations.

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CourseDetails

• Advanced Social Media Listening:
• Social Media Analytics: Metrics and KPIs
• Social Media Content Strategy: Planning and Execution
• Social Media Customer Relationship Management
• Social Media Influencer Marketing Strategy
• Social Media Advertising and Paid Campaigns
• Social Media Crisis Management Plan
• Social Media Brand Advocacy and Employee Advocacy Programs
• Data-Driven Social Media Customer Success Tactics
• Social Media Customer Success Metrics and Evaluation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN SOCIAL MEDIA CUSTOMER SUCCESS STRATEGY

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London School of International Business (LSIB)

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05 May 2025

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