Certificate in Customer Communication & Service Excellence

Name: Certificate in Customer Communication & Service Excellence
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The Certificate in Customer Communication & Service Excellence is a comprehensive course designed to enhance your ability to deliver exceptional customer service and communication skills. In today's customer-centric world, businesses demand professionals who can effectively communicate, empathize, and provide top-notch service to clients.

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AboutThisCourse

This course focuses on teaching learners essential skills like active listening, conflict resolution, and effective communication strategies. By completing this course, you will be able to handle customer complaints with ease and confidence, leading to increased customer satisfaction and loyalty. Not only will this course make you an invaluable asset to any organization, but it will also equip you with the skills necessary to advance your career. By demonstrating your commitment to professional development and customer service excellence, you will stand out in a competitive job market and be well-positioned for success.

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CourseDetails

• Understanding Customer Communication
• Effective Listening Skills in Customer Service
• The Art of Clear and Concise Communication
• Building Rapport with Customers
• Handling Customer Complaints and Difficult Situations
• Empathy and Emotional Intelligence in Customer Service
• Telephone and Email Etiquette for Customer Service
• Utilizing Positive Language in Customer Communication
• Customer Service Best Practices and Strategies
• Measuring and Improving Customer Service Quality

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN CUSTOMER COMMUNICATION & SERVICE EXCELLENCE

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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