Professional Certificate in Customer Experience and Social Media

Name: Professional Certificate in Customer Experience and Social Media
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The Professional Certificate in Customer Experience and Social Media is a crucial course designed to meet the growing industry demand for experts who can manage and deliver exceptional customer service through social media channels. This program equips learners with essential skills to handle customer inquiries, resolve issues, and create positive experiences on social media platforms.

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AboutThisCourse

With the increasing importance of social media in business, there is a high industry demand for professionals who can effectively manage customer interactions in these channels. This certificate course provides learners with the necessary skills to excel in this area and advance their careers. Through this program, learners will gain a deep understanding of the latest social media tools, technologies, and best practices for delivering exceptional customer experiences. They will also learn how to measure the impact of social media on customer satisfaction, loyalty, and business results. By completing this course, learners will be well-prepared to take on leadership roles in customer experience and social media management.

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CourseDetails

• Understanding Customer Experience (CX)
• Social Media Fundamentals
• Developing a CX Strategy for Social Media
• Social Listening and Monitoring
• Engaging Customers through Social Media
• Social Media Analytics for CX
• Managing Online Reputation and Crisis Management
• Personalization in Social Media CX
• Social Media Customer Support
• Measuring and Improving CX through Social Media

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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FullCourseAccess
DigitalCertificate
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PROFESSIONAL CERTIFICATE IN CUSTOMER EXPERIENCE AND SOCIAL MEDIA

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London School of International Business (LSIB)

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05 May 2025

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