Professional Certificate in Customer Experience and Social Media
-- ViewingNowThe Professional Certificate in Customer Experience and Social Media is a crucial course designed to meet the growing industry demand for experts who can manage and deliver exceptional customer service through social media channels. This program equips learners with essential skills to handle customer inquiries, resolve issues, and create positive experiences on social media platforms.
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โข Understanding Customer Experience (CX)
โข Social Media Fundamentals
โข Developing a CX Strategy for Social Media
โข Social Listening and Monitoring
โข Engaging Customers through Social Media
โข Social Media Analytics for CX
โข Managing Online Reputation and Crisis Management
โข Personalization in Social Media CX
โข Social Media Customer Support
โข Measuring and Improving CX through Social Media
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