Masterclass Certificate in Active Listening: Understanding Needs

Name: Masterclass Certificate in Active Listening: Understanding Needs
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The Masterclass Certificate in Active Listening: Understanding Needs is a comprehensive course designed to enhance communication skills in the workplace. This certification focuses on the importance of active listening, a crucial skill that helps in understanding needs, building relationships, and fostering a positive work environment.

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AboutThisCourse

In today's fast-paced world, effective communication is more important than ever. The ability to truly listen and understand the needs of others sets exceptional professionals apart. This course equips learners with the essential skills to excel in their careers by teaching them how to concentrate on the speaker, understand their message, and respond thoughtfully. Demand for active listening skills is high across industries. Employers value employees who can listen, process information, and make informed decisions. By completing this course, learners will demonstrate a commitment to professional development and a dedication to providing high-quality service to clients, colleagues, and stakeholders.

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CourseDetails

• Understanding Active Listening: An Introduction
• The Importance of Active Listening in Communication
• The Difference Between Hearing and Active Listening
• Key Elements of Active Listening
• Body Language in Active Listening
• Barriers to Active Listening and How to Overcome Them
• Active Listening in Different Contexts (e.g. Personal, Professional)
• Empathy and Active Listening
• Practical Active Listening Exercises and Role-Plays
• Assessing Active Listening Skills and Developing a Personal Action Plan

CareerPath

The **Masterclass Certificate in Active Listening: Understanding Needs** is a valuable credential for professionals in various roles, including customer service representatives, sales representatives, marketing specialists, human resources specialists, and business development managers. According to job market trends in the UK, active listening skills are in high demand across these professions. In this 3D Pie chart, we represent the percentage of demand for professionals with active listening skills in the UK job market. Customer service representatives lead the pack with 42% of the demand, followed by sales representatives (28%), marketing specialists (14%), human resources specialists (8%), and business development managers (8%). The chart highlights the growing importance of active listening in the UK job market, with industries recognizing the value of understanding customer and colleague needs effectively. By obtaining the **Masterclass Certificate in Active Listening: Understanding Needs**, professionals can enhance their career prospects and better serve their organizations in various capacities.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN ACTIVE LISTENING: UNDERSTANDING NEEDS

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London School of International Business (LSIB)

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05 May 2025

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