Masterclass Certificate in Active Listening: Understanding Needs
-- ViewingNowThe Masterclass Certificate in Active Listening: Understanding Needs is a comprehensive course designed to enhance communication skills in the workplace. This certification focuses on the importance of active listening, a crucial skill that helps in understanding needs, building relationships, and fostering a positive work environment.
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โข Understanding Active Listening: An Introduction
โข The Importance of Active Listening in Communication
โข The Difference Between Hearing and Active Listening
โข Key Elements of Active Listening
โข Body Language in Active Listening
โข Barriers to Active Listening and How to Overcome Them
โข Active Listening in Different Contexts (e.g. Personal, Professional)
โข Empathy and Active Listening
โข Practical Active Listening Exercises and Role-Plays
โข Assessing Active Listening Skills and Developing a Personal Action Plan
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