Executive Development Programme in Consumer Insights for CX

Name: Executive Development Programme in Consumer Insights for CX
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The Executive Development Programme in Consumer Insights for CX is a comprehensive certificate course, designed to empower professionals with critical skills in consumer insights and customer experience (CX). In today's customer-centric world, understanding consumer behavior and delivering exceptional CX is paramount for business success.

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AboutThisCourse

This programme bridges the industry gap by providing essential knowledge on consumer psychology, data analysis, and CX strategies. By leveraging practical case studies, interactive workshops, and real-world examples, learners will gain a competitive edge in the job market. Upon completion, professionals will be equipped with the ability to make data-driven decisions, design impactful customer experiences, and effectively communicate insights to stakeholders. This course is an invaluable investment for career advancement, as it addresses the rising demand for skilled CX professionals and equips learners with the tools to excel in their roles and drive business growth.

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CourseDetails

• Introduction to Consumer Insights: Understanding the importance of consumer insights in shaping customer experience (CX) strategies.
• Consumer Behavior: Exploring the factors that influence consumer behavior, preferences, and decision-making.
• Data Collection Methods: Learning about various data collection techniques, such as surveys, interviews, focus groups, and ethnographic research.
• Data Analysis and Interpretation: Mastering the art of analyzing and interpreting consumer data to derive actionable insights.
• Market Segmentation: Discovering how to segment markets and target specific consumer groups effectively.
• Customer Journey Mapping: Mapping the customer journey to understand touchpoints, pain points, and opportunities for improvement.
• Persona Development: Creating detailed customer personas to guide CX strategy and design.
• Voice of the Customer (VoC) Programs: Implementing VoC programs to capture customer feedback and measure satisfaction.
• Competitive Analysis: Evaluating competitors' CX strategies and identifying areas for differentiation.
• Innovation and Trends in CX: Staying updated on the latest CX trends, technologies, and best practices.

CareerPath

In the Executive Development Programme in Consumer Insights for CX, we focus on honing the skills required in today's competitive job market. **Data Analyst**: Demand for data analysts is high in the UK, with a 35% share in the consumer insights field. They interpret complex data and turn it into information which can offer ways to improve a business, thus impacting growth and revenue. **Consumer Insights Manager**: The role of a Consumer Insights Manager, which accounts for 25% of the market, involves overseeing the gathering and analysis of consumer insights to enhance customer satisfaction and improve the company's offerings. **Market Research Analyst**: Constituting 20% of the job market, Market Research Analysts study market conditions to examine potential sales of a product or service. They help companies understand what products people want, who will buy them, and at what price. **CX Analytics Specialist**: A CX Analytics Specialist, responsible for 15% of the industry, focuses on customer experience analytics to measure, understand, and improve the customer experience at every touchpoint. **UX Researcher**: UX Researchers account for 5% of the market, working to understand user behaviors, needs, and motivations through various qualitative and quantitative research methods. With this information, they can design products and services that provide meaningful and relevant experiences to users. Our programme is tailored to help professionals develop the skills necessary to thrive in these roles, creating a better understanding of consumer needs and enhancing customer experience.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CONSUMER INSIGHTS FOR CX

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London School of International Business (LSIB)

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05 May 2025

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