Executive Development Programme in Leading Customer-Centric Organizations

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The Executive Development Programme in Leading Customer-Centric Organizations is a certificate course designed to emphasize the importance of customer-centricity in today's business landscape. This programme is vital for professionals who seek to drive customer-centric strategies in their organizations, thereby leading to increased customer satisfaction, loyalty, and profitability.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is in high demand across industries. It equips learners with essential skills such as designing and implementing customer-centric strategies, leveraging data analytics for customer insights, and fostering a customer-centric culture within the organization. By completing this course, learners are not only able to create customer value and drive growth but also position themselves for career advancement. They become adept at leading cross-functional teams, making strategic decisions, and driving innovation – skills highly sought after in today's dynamic business environment.

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CourseDetails

• Understanding Customer-Centricity: Concepts and Best Practices
• Customer Experience (CX) Management: Designing and Improving CX
• Leading Customer-Centric Culture: Building and Fostering a Customer-Obsessed Culture
• Data-Driven Decision Making: Leveraging Data and Analytics for Customer Insights
• Customer Journey Mapping: Visualizing and Optimizing Customer Touchpoints
• Emotional Intelligence and Empathy: Developing Soft Skills for Customer-Centric Leaders
• Strategic Customer Relationship Management: Building Long-Term Customer Loyalty
• Innovating for Customers: Harnessing Creativity and Problem-Solving Skills for Customer-Centric Solutions
• Change Management and Transformation: Driving Customer-Centric Change Across the Organization

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN LEADING CUSTOMER-CENTRIC ORGANIZATIONS
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London School of International Business (LSIB)
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05 May 2025
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