Global Certificate in Service Management: Driving Business Outcomes
-- ViewingNowThe Global Certificate in Service Management: Driving Business Outcomes is a comprehensive course that equips learners with essential skills for career advancement in the service industry. This course emphasizes the importance of service management in driving business outcomes, making it highly relevant in today's service-driven economy.
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GBP £ 140
GBP £ 202
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Service Strategy & Design: Understanding the customer's needs, creating service blueprints, and designing service delivery processes.
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Service Transition: Managing service assets, configuration items, and release management to ensure seamless transitions between service stages.
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Service Operation: Ensuring service delivery and support with incident, problem, and event management.
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Continual Service Improvement: Implementing feedback loops, measuring service performance, and driving continuous improvement.
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Service Desk Management: Establishing and managing service desks, including self-service portals and knowledge management systems.
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IT Service Management Tools & Automation: Utilizing technology to automate service management processes and improve efficiency.
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Customer Experience Management: Measuring and improving customer satisfaction, loyalty, and advocacy.
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Service Level Management: Defining, negotiating, monitoring, and reporting service levels to ensure alignment with business objectives.
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Financial Management for IT Services: Managing IT service costs, budgets, and financial reporting.
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