Certificate in Customer Service Essentials
-- ViewingNowThe Certificate in Customer Service Essentials is a comprehensive course designed to empower learners with the necessary skills to excel in customer service roles. This program highlights the importance of effective communication, problem-solving, and empathy in building and maintaining customer relationships.
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Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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• Understanding Customer Service Fundamentals – Learn the core principles of customer service, including the importance of effective communication, empathy, and problem-solving. – Primary Keyword: Customer Service Fundamentals.
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• Active Listening Skills for Customer Service Professionals – Discover how to actively listen to customers, interpret their needs, and respond appropriately to their concerns. – Secondary Keyword: Active Listening Skills.
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• Handling Customer Complaints – Explore best practices for handling customer complaints, including effective de-escalation techniques and finding solutions that satisfy both parties. – Primary Keyword: Handling Customer Complaints.
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• Building Customer Relationships – Learn how to build and maintain positive relationships with customers, including strategies for upselling and cross-selling. – Primary Keyword: Building Customer Relationships.
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• Telephone Customer Service Techniques – Master the art of telephone customer service, including best practices for answering calls, handling transfers, and taking messages. – Primary Keyword: Telephone Customer Service.
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• Email Customer Service Best Practices – Discover how to craft professional and effective email responses to customer inquiries, including strategies for managing high email volumes. – Primary Keyword: Email Customer Service.
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• Customer Service in a Diverse and Inclusive Environment – Learn how to provide excellent customer service to diverse customers, including strategies for working with customers who have disabilities or limited English proficiency. – Secondary Keyword: Diverse Customer Service.
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• Managing Customer Service Teams – Explore best practices for managing a customer service team, including strategies for coaching, motivating, and evaluating team members. – Primary Keyword: Customer Service Management.
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