Global Certificate in Marketing Simulation: Customer Journey Mapping
-- ViewingNowThe Global Certificate in Marketing Simulation: Customer Journey Mapping is a cutting-edge course that equips learners with the essential skills required to succeed in today's customer-centric marketing landscape. This course focuses on the importance of understanding and mapping the customer journey, a critical aspect of modern marketing that is in high demand across industries.
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โข Understanding Customer Journey Mapping
โข Importance of Customer Experience (CX)
โข Steps in Creating a Customer Journey Map
โข Identifying Customer Touchpoints
โข Mapping Customer Emotions and Needs
โข Analyzing Customer Journey Data
โข Improving Customer Experience with Journey Mapping
โข Implementing and Measuring the Impact of Customer Journey Mapping
โข Best Practices in Customer Journey Mapping
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