Global Certificate in CRM: Design & Customer Experience Management
-- viewing nowThe Global Certificate in CRM: Design & Customer Experience Management is a comprehensive course that equips learners with essential skills for career advancement in the Customer Relationship Management (CRM) industry. This course emphasizes the importance of CRM and its role in enhancing customer experience, satisfaction, and loyalty.
6,813+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• CRM Fundamentals: Understanding Customer Relationship Management, Key CRM Concepts, Importance of CRM in Business
• Design Thinking for CRM: Human-Centered Design, Design Thinking Process, Designing CRM Solutions with Empathy
• Customer Experience (CX) Management: Introduction to CX, CX Strategy, Measuring and Improving CX
• Customer Journey Mapping: Mapping Customer Touchpoints, Understanding Customer Pain Points, Optimizing Customer Journey
• CRM Personalization: Personalization Techniques, Segmentation Strategies, Personalized Communication Channels
• CRM Data & Analytics: Data Collection and Management, Data Analysis, Data-Driven Decision Making
• CRM Technology: CRM Software, CRM Integration, Emerging CRM Technologies
• CRM Project Management: CRM Implementation, CRM Project Planning, CRM Project Execution
• CRM Best Practices: CRM Strategy, CRM Governance, CRM Continuous Improvement
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate