Executive Development Programme in Mastering Difficult Conversations

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The Executive Development Programme in Mastering Difficult Conversations is a certificate course designed to empower professionals with the necessary skills to handle challenging conversations in the workplace. This programme emphasizes the importance of open and effective communication, enabling learners to manage conflicts, provide constructive feedback, and strengthen relationships with colleagues and teams.

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About this course

In today's fast-paced and diverse business environment, mastering difficult conversations has become a critical skill for career advancement. This course addresses industry demand by equipping learners with essential tools and techniques to navigate complex discussions, enhancing their leadership and interpersonal abilities. By enrolling in this programme, professionals demonstrate a commitment to continuous learning, problem-solving, and fostering positive work environments, thereby increasing their value and competitiveness in the job market.

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Course Details

• Understanding Difficult Conversations: An Introduction
• Identifying Triggers and Emotions in Difficult Conversations
• Preparation Strategies for Mastering Difficult Conversations
• Effective Communication Techniques in Difficult Conversations
• Active Listening and Empathy: Keys to Successful Difficult Conversations
• Dealing with Conflict and Resistance in Difficult Conversations
• Providing Feedback and Criticism in Difficult Conversations
• Building Trust and Repairing Relationships After Difficult Conversations
• Practical Application: Role-Playing and Simulation Exercises
• Developing a Personal Action Plan for Mastering Difficult Conversations

Career Path

The Executive Development Programme in Mastering Difficult Conversations focuses on cultivating essential skills for effective communication in professional settings. This 3D pie chart represents the demand for these skills in the UK job market. The chart displays the following skills and their respective percentages of demand: active listening (25%), empathy (20%), assertiveness (15%), problem-solving (10%), clear communication (10%), open-mindedness (10%), and emotional intelligence (10%). These statistics emphasize the importance of mastering difficult conversations for career advancement and overall professional growth.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN MASTERING DIFFICULT CONVERSATIONS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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