Executive Development Programme in Mastering Difficult Conversations
-- ViewingNowThe Executive Development Programme in Mastering Difficult Conversations is a certificate course designed to empower professionals with the necessary skills to handle challenging conversations in the workplace. This programme emphasizes the importance of open and effective communication, enabling learners to manage conflicts, provide constructive feedback, and strengthen relationships with colleagues and teams.
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โข Understanding Difficult Conversations: An Introduction
โข Identifying Triggers and Emotions in Difficult Conversations
โข Preparation Strategies for Mastering Difficult Conversations
โข Effective Communication Techniques in Difficult Conversations
โข Active Listening and Empathy: Keys to Successful Difficult Conversations
โข Dealing with Conflict and Resistance in Difficult Conversations
โข Providing Feedback and Criticism in Difficult Conversations
โข Building Trust and Repairing Relationships After Difficult Conversations
โข Practical Application: Role-Playing and Simulation Exercises
โข Developing a Personal Action Plan for Mastering Difficult Conversations
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