Global Certificate in Effective Social Media Crisis Tactics
-- ViewingNowThe Global Certificate in Effective Social Media Crisis Tactics is a crucial course for professionals seeking to navigate the complex world of social media crisis management. With the increasing importance of social media in business and public communication, the demand for experts who can manage crises effectively on these platforms has never been higher.
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โข Understanding Social Media Crisis
โข Identifying Social Media Crisis Triggers
โข Developing a Crisis Communication Plan
โข Effective Messaging in Social Media Crisis
โข Social Media Listening and Monitoring Tools
โข Managing Customer Expectations during a Crisis
โข Building a Positive Brand Image before a Crisis
โข Post-Crisis Evaluation and Improvement
โข Legal and Ethical Considerations in Social Media Crisis Management
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