Global Certificate in Effective Social Media Crisis Tactics
-- ViewingNowThe Global Certificate in Effective Social Media Crisis Tactics is a crucial course for professionals seeking to navigate the complex world of social media crisis management. With the increasing importance of social media in business and public communication, the demand for experts who can manage crises effectively on these platforms has never been higher.
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⢠Understanding Social Media Crisis
⢠Identifying Social Media Crisis Triggers
⢠Developing a Crisis Communication Plan
⢠Effective Messaging in Social Media Crisis
⢠Social Media Listening and Monitoring Tools
⢠Managing Customer Expectations during a Crisis
⢠Building a Positive Brand Image before a Crisis
⢠Post-Crisis Evaluation and Improvement
⢠Legal and Ethical Considerations in Social Media Crisis Management
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