Executive Development Programme in Service Leadership Essentials
-- ViewingNowThe Executive Development Programme in Service Leadership Essentials is a certificate course designed to empower professionals with the necessary skills to excel in service leadership roles. This program emphasizes the importance of service leadership in today's business landscape, where customer experience is a key differentiator.
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โข Service Leadership Fundamentals
โข Understanding Customer Needs and Expectations
โข Creating a Service-Oriented Culture
โข Developing and Motivating Service Teams
โข Effective Communication and Interpersonal Skills
โข Managing Customer Experience and Relationships
โข Service Metrics and Performance Improvement
โข Innovation and Change Management in Service Delivery
โข Ethics and Corporate Social Responsibility in Service Leadership
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