Executive Development Programme in Service Leadership Essentials
-- ViewingNowThe Executive Development Programme in Service Leadership Essentials is a certificate course designed to empower professionals with the necessary skills to excel in service leadership roles. This program emphasizes the importance of service leadership in today's business landscape, where customer experience is a key differentiator.
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⢠Service Leadership Fundamentals
⢠Understanding Customer Needs and Expectations
⢠Creating a Service-Oriented Culture
⢠Developing and Motivating Service Teams
⢠Effective Communication and Interpersonal Skills
⢠Managing Customer Experience and Relationships
⢠Service Metrics and Performance Improvement
⢠Innovation and Change Management in Service Delivery
⢠Ethics and Corporate Social Responsibility in Service Leadership
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