Executive Development Programme in Customer Service Problem-Solving Strategies
-- ViewingNowThe Executive Development Programme in Customer Service Problem-Solving Strategies certificate course is a comprehensive program designed to provide learners with essential skills for career advancement in customer service. This course focuses on teaching problem-solving strategies that can help learners manage and resolve customer issues effectively and efficiently.
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โข Understanding Customer Service
โข Importance of Problem-Solving in Customer Service
โข Common Customer Service Issues and Complaints
โข Developing Effective Communication Skills
โข Active Listening and Empathy in Customer Service
โข Root Cause Analysis for Customer Service Issues
โข Creating a Problem-Solving Mindset
โข Brainstorming and Idea Generation Techniques
โข Implementing and Evaluating Problem-Solving Solutions
โข Continuous Improvement in Customer Service Problem-Solving
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