Executive Development Programme in Customer Service Problem-Solving Strategies

Name: Executive Development Programme in Customer Service Problem-Solving Strategies
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The Executive Development Programme in Customer Service Problem-Solving Strategies certificate course is a comprehensive program designed to provide learners with essential skills for career advancement in customer service. This course focuses on teaching problem-solving strategies that can help learners manage and resolve customer issues effectively and efficiently.

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AboutThisCourse

In today's business landscape, customer service has become a critical differentiator that sets successful companies apart from their competitors. As a result, there is a growing demand for professionals who possess the skills and knowledge required to deliver exceptional customer service experiences. By enrolling in this course, learners will gain a deep understanding of the latest customer service trends, tools, and techniques. They will also learn how to analyze customer problems, identify root causes, and develop effective solutions. Through real-world case studies and interactive exercises, learners will have the opportunity to apply their knowledge and skills in a practical setting. Upon completion of the course, learners will receive an Executive Development Programme certificate, which can help them stand out in a crowded job market and advance their careers in customer service.

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CourseDetails

• Understanding Customer Service
• Importance of Problem-Solving in Customer Service
• Common Customer Service Issues and Complaints
• Developing Effective Communication Skills
• Active Listening and Empathy in Customer Service
• Root Cause Analysis for Customer Service Issues
• Creating a Problem-Solving Mindset
• Brainstorming and Idea Generation Techniques
• Implementing and Evaluating Problem-Solving Solutions
• Continuous Improvement in Customer Service Problem-Solving

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE PROBLEM-SOLVING STRATEGIES

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London School of International Business (LSIB)

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05 May 2025

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