Executive Development Programme in Customer Service Problem-Solving Strategies

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The Executive Development Programme in Customer Service Problem-Solving Strategies certificate course is a comprehensive program designed to provide learners with essential skills for career advancement in customer service. This course focuses on teaching problem-solving strategies that can help learners manage and resolve customer issues effectively and efficiently.

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In today's business landscape, customer service has become a critical differentiator that sets successful companies apart from their competitors. As a result, there is a growing demand for professionals who possess the skills and knowledge required to deliver exceptional customer service experiences. By enrolling in this course, learners will gain a deep understanding of the latest customer service trends, tools, and techniques. They will also learn how to analyze customer problems, identify root causes, and develop effective solutions. Through real-world case studies and interactive exercises, learners will have the opportunity to apply their knowledge and skills in a practical setting. Upon completion of the course, learners will receive an Executive Development Programme certificate, which can help them stand out in a crowded job market and advance their careers in customer service.

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โ€ข Understanding Customer Service
โ€ข Importance of Problem-Solving in Customer Service
โ€ข Common Customer Service Issues and Complaints
โ€ข Developing Effective Communication Skills
โ€ข Active Listening and Empathy in Customer Service
โ€ข Root Cause Analysis for Customer Service Issues
โ€ข Creating a Problem-Solving Mindset
โ€ข Brainstorming and Idea Generation Techniques
โ€ข Implementing and Evaluating Problem-Solving Solutions
โ€ข Continuous Improvement in Customer Service Problem-Solving

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE PROBLEM-SOLVING STRATEGIES
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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