Global Certificate in Service Management: Strategic Advantage
-- ViewingNowThe Global Certificate in Service Management: Strategic Advantage is a comprehensive course designed to empower professionals with the essential skills needed to excel in service management. This certificate course highlights the importance of service management in today's business landscape, where customer experience is a key differentiator.
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โข Unit 1: Introduction to Service Management
โข Unit 2: Service Strategy and Value Proposition
โข Unit 3: Service Design and Customer Experience
โข Unit 4: Service Transition and Implementation
โข Unit 5: Service Operations and Continual Improvement
โข Unit 6: Service Metrics and Performance Management
โข Unit 7: Service Marketing and Sales Techniques
โข Unit 8: Service Financials and Cost Management
โข Unit 9: Service Innovation and Future Trends
โข Unit 10: Leadership and Change Management in Service Organizations
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