Global Certificate in Service Management: Strategic Advantage
-- ViewingNowThe Global Certificate in Service Management: Strategic Advantage is a comprehensive course designed to empower professionals with the essential skills needed to excel in service management. This certificate course highlights the importance of service management in today's business landscape, where customer experience is a key differentiator.
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⢠Unit 1: Introduction to Service Management
⢠Unit 2: Service Strategy and Value Proposition
⢠Unit 3: Service Design and Customer Experience
⢠Unit 4: Service Transition and Implementation
⢠Unit 5: Service Operations and Continual Improvement
⢠Unit 6: Service Metrics and Performance Management
⢠Unit 7: Service Marketing and Sales Techniques
⢠Unit 8: Service Financials and Cost Management
⢠Unit 9: Service Innovation and Future Trends
⢠Unit 10: Leadership and Change Management in Service Organizations
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