Global Certificate in Service Management: Strategic Advantage

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The Global Certificate in Service Management: Strategic Advantage is a comprehensive course designed to empower professionals with the essential skills needed to excel in service management. This certificate course highlights the importance of service management in today's business landscape, where customer experience is a key differentiator.

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AboutThisCourse

The course covers critical topics such as service strategy, service design, service transition, service operation, and continual service improvement. With a strong emphasis on practical application, this course provides learners with the tools and techniques needed to deliver high-quality services that meet and exceed customer expectations. The course is in high demand across various industries, including IT, healthcare, finance, and hospitality, among others. By completing this course, learners will be equipped with the skills and knowledge needed to advance their careers in service management. They will gain a competitive edge in the job market, with a globally recognized certification that validates their expertise in this critical field.

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CourseDetails

• Unit 1: Introduction to Service Management
• Unit 2: Service Strategy and Value Proposition
• Unit 3: Service Design and Customer Experience
• Unit 4: Service Transition and Implementation
• Unit 5: Service Operations and Continual Improvement
• Unit 6: Service Metrics and Performance Management
• Unit 7: Service Marketing and Sales Techniques
• Unit 8: Service Financials and Cost Management
• Unit 9: Service Innovation and Future Trends
• Unit 10: Leadership and Change Management in Service Organizations

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN SERVICE MANAGEMENT: STRATEGIC ADVANTAGE
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London School of International Business (LSIB)
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05 May 2025
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