Professional Certificate in Messenger for Customer Relationship Management
-- ViewingNowProfessional Certificate in Messenger for Customer Relationship Management In today's digital age, businesses are increasingly leveraging messaging platforms like Facebook Messenger to engage with customers and build lasting relationships. This Professional Certificate course is designed to equip learners with the essential skills needed to excel in this growing field.
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โข Understanding Customer Relationship Management (CRM)
โข Introduction to Messenger as a CRM Channel
โข Setting Up a Business Messenger Account
โข Messenger CRM Features and Functionality
โข Creating and Managing Messenger Chatbots
โข Personalizing Customer Interactions through Messenger
โข Monitoring and Measuring Messenger CRM Performance
โข Best Practices for Customer Support through Messenger
โข Security and Data Privacy in Messenger CRM
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