Professional Certificate in Messenger for Customer Relationship Management

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Professional Certificate in Messenger for Customer Relationship Management In today's digital age, businesses are increasingly leveraging messaging platforms like Facebook Messenger to engage with customers and build lasting relationships. This Professional Certificate course is designed to equip learners with the essential skills needed to excel in this growing field.

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AboutThisCourse

The course covers topics such as managing customer inquiries, automating messaging workflows, and analyzing customer data to drive business results. Learners will gain hands-on experience using Facebook Messenger's customer relationship management (CRM) tools and best practices for implementing a successful messaging strategy. With a focus on practical application and industry-leading techniques, this course is highly relevant to professionals in marketing, sales, customer support, and related fields. By completing this course, learners will be well-positioned to advance their careers and make meaningful contributions to their organizations. Enroll today and join the growing community of professionals who are leveraging the power of messaging to drive business success!

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CourseDetails

• Understanding Customer Relationship Management (CRM)
• Introduction to Messenger as a CRM Channel
• Setting Up a Business Messenger Account
• Messenger CRM Features and Functionality
• Creating and Managing Messenger Chatbots
• Personalizing Customer Interactions through Messenger
• Monitoring and Measuring Messenger CRM Performance
• Best Practices for Customer Support through Messenger
• Security and Data Privacy in Messenger CRM

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN MESSENGER FOR CUSTOMER RELATIONSHIP MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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