Professional Certificate in IT Service Strategy & Employee Experience
-- ViewingNowThe Professional Certificate in IT Service Strategy & Employee Experience is a comprehensive course that equips learners with essential skills for career advancement in IT service management. This program emphasizes the importance of aligning IT services with business needs and creating positive employee experiences.
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โข IT Service Strategy Framework
โข Understanding ITIL Service Lifecycle
โข Importance of Employee Experience in IT Service Management
โข Developing a Service Strategy
โข Balancing Stakeholder Requirements
โข Designing IT Services for Employee Experience
โข Service Portfolio and Service Catalog Management
โข Measuring and Monitoring Service Strategy
โข Continual Improvement in IT Service Strategy
โข Case Studies in IT Service Strategy & Employee Experience
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