Professional Certificate in IT Service Strategy & Employee Experience
-- ViewingNowThe Professional Certificate in IT Service Strategy & Employee Experience is a comprehensive course that equips learners with essential skills for career advancement in IT service management. This program emphasizes the importance of aligning IT services with business needs and creating positive employee experiences.
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⢠IT Service Strategy Framework
⢠Understanding ITIL Service Lifecycle
⢠Importance of Employee Experience in IT Service Management
⢠Developing a Service Strategy
⢠Balancing Stakeholder Requirements
⢠Designing IT Services for Employee Experience
⢠Service Portfolio and Service Catalog Management
⢠Measuring and Monitoring Service Strategy
⢠Continual Improvement in IT Service Strategy
⢠Case Studies in IT Service Strategy & Employee Experience
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