Global Certificate in IT Service Desk Strategy & Planning
-- ViewingNowThe Global Certificate in IT Service Desk Strategy & Planning is a comprehensive course that equips learners with essential skills to excel in IT Service Desk management. This certification focuses on modern service desk strategies, planning, and operation, addressing the increasing industry demand for knowledgeable professionals in this area.
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ใณใผใน่ฉณ็ดฐ
โข IT Service Desk
โข Service Desk Strategy
โข Service Desk Planning
โข ITIL Framework
โข IT Service Management
โข Service Desk Metrics and KPIs
โข Customer Experience Management
โข Service Desk Organization and Staffing
โข Service Desk Tools and Technology
โข Continual Service Improvement
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