Global Certificate in IT Service Desk Strategy & Planning

Name: Global Certificate in IT Service Desk Strategy & Planning
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The Global Certificate in IT Service Desk Strategy & Planning is a comprehensive course that equips learners with essential skills to excel in IT Service Desk management. This certification focuses on modern service desk strategies, planning, and operation, addressing the increasing industry demand for knowledgeable professionals in this area.

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AboutThisCourse

By enrolling in this course, learners gain expertise in incident management, problem management, and change management while enhancing their customer service and communication skills. They also master the latest service desk tools, technologies, and best practices, ensuring a smooth and efficient customer experience. With an emphasis on practical application and real-world scenarios, learners can directly apply their newfound skills in their current roles. This certification course is a valuable asset for career advancement and demonstrates a commitment to professional growth in IT Service Desk strategy and planning.

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CourseDetails

• IT Service Desk
• Service Desk Strategy
• Service Desk Planning
• ITIL Framework
• IT Service Management
• Service Desk Metrics and KPIs
• Customer Experience Management
• Service Desk Organization and Staffing
• Service Desk Tools and Technology
• Continual Service Improvement

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN IT SERVICE DESK STRATEGY & PLANNING

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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