Global Certificate in IT Service Desk Strategy & Planning

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The Global Certificate in IT Service Desk Strategy & Planning is a comprehensive course that equips learners with essential skills to excel in IT Service Desk management. This certification focuses on modern service desk strategies, planning, and operation, addressing the increasing industry demand for knowledgeable professionals in this area.

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By enrolling in this course, learners gain expertise in incident management, problem management, and change management while enhancing their customer service and communication skills. They also master the latest service desk tools, technologies, and best practices, ensuring a smooth and efficient customer experience. With an emphasis on practical application and real-world scenarios, learners can directly apply their newfound skills in their current roles. This certification course is a valuable asset for career advancement and demonstrates a commitment to professional growth in IT Service Desk strategy and planning.

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โ€ข IT Service Desk
โ€ข Service Desk Strategy
โ€ข Service Desk Planning
โ€ข ITIL Framework
โ€ข IT Service Management
โ€ข Service Desk Metrics and KPIs
โ€ข Customer Experience Management
โ€ข Service Desk Organization and Staffing
โ€ข Service Desk Tools and Technology
โ€ข Continual Service Improvement

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่Žทๅพ—่Œไธš่ฏไนฆ

็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
GLOBAL CERTIFICATE IN IT SERVICE DESK STRATEGY & PLANNING
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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