Executive Development Programme in IT Service Desk Management Best Practices
-- ViewingNowThe Executive Development Programme in IT Service Desk Management Best Practices certificate course is a comprehensive program designed to enhance the skills of IT professionals in service desk management. This course emphasizes the importance of implementing best practices to improve service delivery, increase efficiency, and reduce costs.
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โข IT Service Desk Management Best Practices
โข ITIL Framework and IT Service Desk
โข Incident Management in IT Service Desk
โข Problem Management in IT Service Desk
โข Change Management in IT Service Desk
โข Service Desk Metrics and Key Performance Indicators (KPIs)
โข Customer Service and Communication Skills for Service Desk Managers
โข IT Service Desk Tools and Technology
โข IT Service Desk Team Leadership and Management
โข Continual Service Improvement in IT Service Desk
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