Executive Development Programme in IT Service Desk Management Best Practices
-- ViewingNowThe Executive Development Programme in IT Service Desk Management Best Practices certificate course is a comprehensive program designed to enhance the skills of IT professionals in service desk management. This course emphasizes the importance of implementing best practices to improve service delivery, increase efficiency, and reduce costs.
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⢠IT Service Desk Management Best Practices
⢠ITIL Framework and IT Service Desk
⢠Incident Management in IT Service Desk
⢠Problem Management in IT Service Desk
⢠Change Management in IT Service Desk
⢠Service Desk Metrics and Key Performance Indicators (KPIs)
⢠Customer Service and Communication Skills for Service Desk Managers
⢠IT Service Desk Tools and Technology
⢠IT Service Desk Team Leadership and Management
⢠Continual Service Improvement in IT Service Desk
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