Executive Development Programme in IT Service Desk Management Best Practices

Name: Executive Development Programme in IT Service Desk Management Best Practices
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The Executive Development Programme in IT Service Desk Management Best Practices certificate course is a comprehensive program designed to enhance the skills of IT professionals in service desk management. This course emphasizes the importance of implementing best practices to improve service delivery, increase efficiency, and reduce costs.

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AboutThisCourse

In today's digital age, the demand for IT service desk managers who possess the ability to manage and lead service desk teams effectively is high. This course equips learners with essential skills such as incident management, problem management, and service level management, making them highly sought after in the industry. By completing this course, learners will gain a deep understanding of IT service desk best practices and be able to apply them in their workplace, leading to improved service delivery and increased customer satisfaction. This course is an excellent opportunity for IT professionals looking to advance their careers and increase their earning potential.

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CourseDetails

• IT Service Desk Management Best Practices
• ITIL Framework and IT Service Desk
• Incident Management in IT Service Desk
• Problem Management in IT Service Desk
• Change Management in IT Service Desk
• Service Desk Metrics and Key Performance Indicators (KPIs)
• Customer Service and Communication Skills for Service Desk Managers
• IT Service Desk Tools and Technology
• IT Service Desk Team Leadership and Management
• Continual Service Improvement in IT Service Desk

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN IT SERVICE DESK MANAGEMENT BEST PRACTICES

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London School of International Business (LSIB)

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05 May 2025

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