Certificate in Service Transition for Non-Technical Roles
-- ViewingNowThe Certificate in Service Transition for Non-Technical Roles is a comprehensive course designed to equip learners with essential skills for career advancement in the service management industry. This course is crucial in bridging the gap between non-technical professionals and technical roles, providing a strong foundation in service transition principles.
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โข Introduction to Service Transition – Understanding the fundamental concepts and principles of Service Transition in the context of IT Service Management (ITSM).
โข Service Transition Processes – A deep dive into the key processes of Service Transition, including Change Management, Release Management, Knowledge Management, and Service Asset and Configuration Management.
โข Roles and Responsibilities in Service Transition – Identifying the primary and secondary roles and responsibilities involved in Service Transition and how they contribute to the overall success of the service.
โข Service Transition Planning and Coordination – Learning the best practices for planning and coordinating Service Transition activities, including the development of a Service Transition plan and the management of dependencies and risks.
โข Service Transition Testing and Validation – Understanding the importance of testing and validation in Service Transition and how to ensure that services meet the required quality standards.
โข Service Transition Tools and Techniques – Exploring the various tools and techniques available to support Service Transition, including automated testing tools, configuration management databases (CMDBs), and service level management (SLM) tools.
โข Service Transition Metrics and Measurements – Learning how to measure and monitor the success of Service Transition activities, including the development of Service Transition metrics and the use of Service Transition dashboards.
โข Continual Improvement in Service Transition – Understanding the concept of continual improvement and how it applies to Service Transition, including the use of continuous feedback loops and the implementation of Service Transition improvement plans.
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