Certificate in Service Transition for Non-Technical Roles
-- ViewingNowThe Certificate in Service Transition for Non-Technical Roles is a comprehensive course designed to equip learners with essential skills for career advancement in the service management industry. This course is crucial in bridging the gap between non-technical professionals and technical roles, providing a strong foundation in service transition principles.
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⢠Introduction to Service Transition – Understanding the fundamental concepts and principles of Service Transition in the context of IT Service Management (ITSM).
⢠Service Transition Processes – A deep dive into the key processes of Service Transition, including Change Management, Release Management, Knowledge Management, and Service Asset and Configuration Management.
⢠Roles and Responsibilities in Service Transition – Identifying the primary and secondary roles and responsibilities involved in Service Transition and how they contribute to the overall success of the service.
⢠Service Transition Planning and Coordination – Learning the best practices for planning and coordinating Service Transition activities, including the development of a Service Transition plan and the management of dependencies and risks.
⢠Service Transition Testing and Validation – Understanding the importance of testing and validation in Service Transition and how to ensure that services meet the required quality standards.
⢠Service Transition Tools and Techniques – Exploring the various tools and techniques available to support Service Transition, including automated testing tools, configuration management databases (CMDBs), and service level management (SLM) tools.
⢠Service Transition Metrics and Measurements – Learning how to measure and monitor the success of Service Transition activities, including the development of Service Transition metrics and the use of Service Transition dashboards.
⢠Continual Improvement in Service Transition – Understanding the concept of continual improvement and how it applies to Service Transition, including the use of continuous feedback loops and the implementation of Service Transition improvement plans.
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