Executive Development Programme in High-Performance Guest Management
-- ViewingNowThe Executive Development Programme in High-Performance Guest Management is a certificate course designed to empower hospitality professionals with the skills necessary to excel in guest management. This program emphasizes the importance of exceptional guest experiences in driving business growth and customer loyalty.
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โข High-Performance Guest Management: An Overview
โข Understanding the Guest Experience: Primary Factors and Touchpoints
โข Creating a Guest-Centric Culture: Engaging and Motivating Staff
โข Effective Communication: Building Rapport with Guests
โข Managing Customer Expectations: Proactive vs Reactive Approaches
โข Handling Customer Complaints: Turning Negatives into Positives
โข Data-Driven Decision Making: Leveraging Guest Feedback and Analytics
โข Continuous Improvement: Implementing Best Practices and Innovations
โข Building Loyalty: Strategies for Retaining High-Value Guests
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