Executive Development Programme in High-Performance Guest Management

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The Executive Development Programme in High-Performance Guest Management is a certificate course designed to empower hospitality professionals with the skills necessary to excel in guest management. This program emphasizes the importance of exceptional guest experiences in driving business growth and customer loyalty.

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With the global hospitality industry rapidly evolving, there is an increasing demand for professionals who can deliver high-performance guest management. This course equips learners with essential skills such as communication, problem-solving, and leadership, all of which are critical for career advancement in the hospitality sector. By completing this program, learners will be able to demonstrate a deep understanding of guest management best practices, enabling them to provide exceptional guest experiences that set their organizations apart. This course is an excellent opportunity for hospitality professionals seeking to enhance their skills and stay ahead in a competitive industry.

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โ€ข High-Performance Guest Management: An Overview
โ€ข Understanding the Guest Experience: Primary Factors and Touchpoints
โ€ข Creating a Guest-Centric Culture: Engaging and Motivating Staff
โ€ข Effective Communication: Building Rapport with Guests
โ€ข Managing Customer Expectations: Proactive vs Reactive Approaches
โ€ข Handling Customer Complaints: Turning Negatives into Positives
โ€ข Data-Driven Decision Making: Leveraging Guest Feedback and Analytics
โ€ข Continuous Improvement: Implementing Best Practices and Innovations
โ€ข Building Loyalty: Strategies for Retaining High-Value Guests

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EXECUTIVE DEVELOPMENT PROGRAMME IN HIGH-PERFORMANCE GUEST MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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