Executive Development Programme in High-Performance Guest Management
-- ViewingNowThe Executive Development Programme in High-Performance Guest Management is a certificate course designed to empower hospitality professionals with the skills necessary to excel in guest management. This program emphasizes the importance of exceptional guest experiences in driving business growth and customer loyalty.
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⢠High-Performance Guest Management: An Overview
⢠Understanding the Guest Experience: Primary Factors and Touchpoints
⢠Creating a Guest-Centric Culture: Engaging and Motivating Staff
⢠Effective Communication: Building Rapport with Guests
⢠Managing Customer Expectations: Proactive vs Reactive Approaches
⢠Handling Customer Complaints: Turning Negatives into Positives
⢠Data-Driven Decision Making: Leveraging Guest Feedback and Analytics
⢠Continuous Improvement: Implementing Best Practices and Innovations
⢠Building Loyalty: Strategies for Retaining High-Value Guests
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