Executive Development Programme in Customer Communication Skills
-- ViewingNowThe Executive Development Programme in Customer Communication Skills certificate course is a powerful tool for enhancing professional communication abilities. In today's fast-paced and interconnected world, effective communication is crucial for success in any industry.
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⢠Understanding Customer Communication: This unit will cover the basics of customer communication, including its importance and the different channels available for communication.
⢠Effective Listening Skills: This unit will focus on the significance of active listening in customer communication and provide techniques to improve listening skills.
⢠Clear and Concise Communication: This unit will emphasize the importance of clear and concise communication in customer interactions, providing tips to avoid ambiguity and confusion.
⢠Handling Customer Complaints: This unit will equip learners with the skills to handle customer complaints effectively, turning negative situations into positive outcomes.
⢠Empathy and Emotional Intelligence: This unit will delve into the role of empathy and emotional intelligence in customer communication, teaching learners how to connect with customers on a deeper level.
⢠Non-Verbal Communication: This unit will explore the impact of non-verbal communication in customer interactions, including body language and tone of voice.
⢠Customer Communication Strategies: This unit will provide learners with strategies for effective customer communication, including how to tailor communication to different customer personas.
⢠Handling Difficult Customer Situations: This unit will prepare learners for handling difficult customer situations, including how to de-escalate tense interactions and maintain professionalism.
⢠Measuring Customer Communication Effectiveness: This unit will cover methods for measuring the effectiveness of customer communication, including customer satisfaction surveys and analytics.
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