Executive Development Programme in Customer Communication Skills

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The Executive Development Programme in Customer Communication Skills certificate course is a powerful tool for enhancing professional communication abilities. In today's fast-paced and interconnected world, effective communication is crucial for success in any industry.

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AboutThisCourse

This course is designed to equip learners with essential skills for career advancement by focusing on improving their communication techniques. It is in high demand across industries, where organizations value professionals who can communicate clearly and persuasively. By completing this programme, learners will develop the ability to interact effectively with customers, colleagues, and stakeholders. They will also enhance their listening skills, learn to manage conflict, and master the art of persuasion. These skills will not only improve their professional performance but also increase their value to their organization. In short, the Executive Development Programme in Customer Communication Skills certificate course is a valuable investment in any professional's career development, providing them with the tools they need to excel in their current role and beyond.

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CourseDetails

• Understanding Customer Communication: This unit will cover the basics of customer communication, including its importance and the different channels available for communication.
• Effective Listening Skills: This unit will focus on the significance of active listening in customer communication and provide techniques to improve listening skills.
• Clear and Concise Communication: This unit will emphasize the importance of clear and concise communication in customer interactions, providing tips to avoid ambiguity and confusion.
• Handling Customer Complaints: This unit will equip learners with the skills to handle customer complaints effectively, turning negative situations into positive outcomes.
• Empathy and Emotional Intelligence: This unit will delve into the role of empathy and emotional intelligence in customer communication, teaching learners how to connect with customers on a deeper level.
• Non-Verbal Communication: This unit will explore the impact of non-verbal communication in customer interactions, including body language and tone of voice.
• Customer Communication Strategies: This unit will provide learners with strategies for effective customer communication, including how to tailor communication to different customer personas.
• Handling Difficult Customer Situations: This unit will prepare learners for handling difficult customer situations, including how to de-escalate tense interactions and maintain professionalism.
• Measuring Customer Communication Effectiveness: This unit will cover methods for measuring the effectiveness of customer communication, including customer satisfaction surveys and analytics.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER COMMUNICATION SKILLS
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London School of International Business (LSIB)
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05 May 2025
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