Executive Development Programme in Conflict Resolution & Active Listening
-- ViewingNowThe Executive Development Programme in Conflict Resolution & Active Listening is a certificate course designed to empower professionals with the essential skills needed for career advancement. This programme emphasizes the importance of effective communication, particularly in resolving conflicts and demonstrating active listening.
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⢠Understanding Conflict Resolution: An Introduction
⢠The Role of Active Listening in Conflict Resolution
⢠Identifying Sources of Conflict: Types and Causes
⢠Communication Skills for Effective Conflict Resolution
⢠Active Listening Techniques: Body Language, Paraphrasing and Reflecting
⢠The Power of Empathy in Conflict Resolution
⢠Conflict Resolution Strategies: Negotiation, Mediation, and Collaboration
⢠Conflict Resolution in the Workplace: Policies and Procedures
⢠Conflict Resolution and Active Listening: Case Studies and Role-Playing
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