Professional Certificate in Feedback & Performance Development
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⢠Understanding Feedback and Performance Development: This unit will cover the basics of feedback and performance development, including the importance of feedback in the workplace and how it can be used to improve employee performance.
⢠Types of Feedback: This unit will explore the different types of feedback, such as positive, constructive, and negative feedback, and when to use each type.
⢠Delivering Effective Feedback: This unit will provide techniques and best practices for delivering effective feedback, including how to communicate feedback in a way that is clear, concise, and actionable.
⢠Receiving Feedback: This unit will focus on the importance of being open to feedback and how to effectively receive and act on feedback from others.
⢠Performance Management: This unit will cover the basics of performance management, including the development of performance goals, the use of performance appraisals, and the implementation of performance improvement plans.
⢠Legal and Ethical Considerations: This unit will explore the legal and ethical considerations surrounding feedback and performance development, including issues related to discrimination, harassment, and privacy.
⢠Feedback and Performance Development Tools and Technologies: This unit will introduce various tools and technologies that can be used to support feedback and performance development, such as performance management software and 360-degree feedback tools.
⢠Creating a Feedback and Performance Development Culture: This unit will provide strategies for creating a culture of feedback and performance development within an organization, including the role of leadership and the importance of communication.
⢠Measuring the Impact of Feedback and Performance Development: This unit will cover methods for measuring the impact of feedback and performance development efforts, such as the use of key performance indicators (KPIs) and return on investment (ROI) calculations.
⢠Continuous Feedback and Performance Management: This unit will focus on the importance of continuous feedback and performance management, and how to implement ongoing feedback and performance development processes in the workplace.
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