Global Certificate in Service Desk for the Future
-- ViewingNowThe Global Certificate in Service Desk for the Future is a crucial course designed to prepare professionals for the evolving service desk landscape. With the increasing demand for automation and digital transformation, this course offers a timely response to the industry's needs.
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GBP £ 140
GBP £ 202
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โข Service Desk Fundamentals: Understanding the role and importance of a service desk in IT organizations.
โข Incident Management: Processes and best practices for managing and resolving IT incidents.
โข Problem Management: Techniques for identifying and addressing the root causes of IT problems.
โข Change Management: Implementing changes in the IT environment while minimizing disruptions.
โข Service Catalog Management: Developing and maintaining a comprehensive service catalog for the organization.
โข Service Level Management: Establishing and monitoring service level agreements (SLAs) with customers and stakeholders.
โข Customer Relationship Management: Building and maintaining positive relationships with customers and users.
โข Knowledge Management: Creating, sharing, and leveraging knowledge and information within the service desk.
โข Continual Service Improvement: Continuously improving the service desk and IT services through regular review and feedback.
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