Executive Development Programme in CX Strategy and Leadership

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The Executive Development Programme in CX Strategy and Leadership is a certificate course designed to empower professionals with the skills necessary to drive Customer Experience (CX) initiatives in their organizations. This program emphasizes the importance of CX in today's business landscape, where customer satisfaction and loyalty are critical to success.

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With the increasing demand for CX professionals across industries, this course provides a unique opportunity for learners to gain a competitive edge in their careers. By combining theory and practice, the program equips learners with essential skills in CX strategy, design thinking, data analysis, and leadership. Through interactive lectures, case studies, and group projects, learners will develop a deep understanding of CX principles and how to apply them in real-world scenarios. By the end of the course, learners will have gained the confidence and skills necessary to lead CX initiatives, drive organizational change, and advance their careers in this growing field.

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โ€ข CX Foundations: Understanding Customer Experience (CX), its importance, and the role of CX strategy in business success.
โ€ข Customer-Centric Leadership: Developing a customer-centric mindset, empathy, and emotional intelligence for effective leadership.
โ€ข CX Strategy Development: Creating a comprehensive CX strategy, aligning it with business goals, and measuring its impact.
โ€ข Customer Journey Mapping: Identifying customer touchpoints, mapping journeys, and optimizing experiences for customer delight.
โ€ข Voice of the Customer (VoC) Programs: Collecting, analyzing, and acting on customer feedback to drive continuous improvement.
โ€ข Employee Engagement & Empowerment: Fostering a positive work culture, engaging employees, and empowering them to deliver exceptional CX.
โ€ข Digital Transformation & CX: Leveraging digital technologies to enhance customer experiences, personalize interactions, and drive innovation.
โ€ข Data-Driven Decision Making: Utilizing data analytics, customer insights, and metrics for informed CX strategy and leadership.
โ€ข Change Management & CX Transformation: Leading and managing organizational change, building resilience, and driving CX transformation.
โ€ข CX Innovation & Future Trends: Exploring emerging CX trends, innovations, and best practices for staying ahead in the competitive landscape.

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EXECUTIVE DEVELOPMENT PROGRAMME IN CX STRATEGY AND LEADERSHIP
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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