Global Certificate in IT Service Management: A Practical Approach
-- viewing nowThe Global Certificate in IT Service Management: A Practical Approach is a comprehensive course, designed to provide learners with essential skills for career advancement in IT Service Management. This certification focuses on practical approaches to IT service management, covering key topics such as service support, service delivery, and ITIL (Information Technology Infrastructure Library) best practices.
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Course Details
• ITIL® Foundation: Understanding ITIL and Its Importance
• Service Strategy: Defining and Implementing IT Services to Meet Business Goals
• Service Design: Creating Effective IT Service Designs
• Service Transition: Managing Changes and Releases in IT Services
• Service Operation: Delivering and Managing IT Services
• Continual Service Improvement: Enhancing IT Services and Processes
• Incident Management: Restoring Normal Service Operation as Quickly as Possible
• Problem Management: Preventing Incidents and Problems from Occurring
• Change Management: Managing Changes to IT Services and Infrastructure
• Service Level Management: Establishing and Maintaining Service Agreements
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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