Global Certificate in IT Service Management: A Practical Approach
-- ViewingNowThe Global Certificate in IT Service Management: A Practical Approach is a comprehensive course, designed to provide learners with essential skills for career advancement in IT Service Management. This certification focuses on practical approaches to IT service management, covering key topics such as service support, service delivery, and ITIL (Information Technology Infrastructure Library) best practices.
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⢠ITILŽ Foundation: Understanding ITIL and Its Importance
⢠Service Strategy: Defining and Implementing IT Services to Meet Business Goals
⢠Service Design: Creating Effective IT Service Designs
⢠Service Transition: Managing Changes and Releases in IT Services
⢠Service Operation: Delivering and Managing IT Services
⢠Continual Service Improvement: Enhancing IT Services and Processes
⢠Incident Management: Restoring Normal Service Operation as Quickly as Possible
⢠Problem Management: Preventing Incidents and Problems from Occurring
⢠Change Management: Managing Changes to IT Services and Infrastructure
⢠Service Level Management: Establishing and Maintaining Service Agreements
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