Global Certificate in IT Service Management: A Practical Approach
-- ViewingNowThe Global Certificate in IT Service Management: A Practical Approach is a comprehensive course, designed to provide learners with essential skills for career advancement in IT Service Management. This certification focuses on practical approaches to IT service management, covering key topics such as service support, service delivery, and ITIL (Information Technology Infrastructure Library) best practices.
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โข ITILยฎ Foundation: Understanding ITIL and Its Importance
โข Service Strategy: Defining and Implementing IT Services to Meet Business Goals
โข Service Design: Creating Effective IT Service Designs
โข Service Transition: Managing Changes and Releases in IT Services
โข Service Operation: Delivering and Managing IT Services
โข Continual Service Improvement: Enhancing IT Services and Processes
โข Incident Management: Restoring Normal Service Operation as Quickly as Possible
โข Problem Management: Preventing Incidents and Problems from Occurring
โข Change Management: Managing Changes to IT Services and Infrastructure
โข Service Level Management: Establishing and Maintaining Service Agreements
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