Executive Development Programme in IT Service Desk: Driving Business Value
-- viewing nowThe Executive Development Programme in IT Service Desk: Driving Business Value certificate course is a comprehensive training program designed to equip IT professionals with the essential skills needed to excel in service desk management. This course emphasizes the importance of service desk as a crucial component in delivering business value, aligning IT with organizational goals, and enhancing customer experience.
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Course Details
• IT Service Desk
• Driving Business Value
• ITIL Foundation & Best Practices
• Service Desk Metrics & KPIs
• Customer Experience Management
• IT Service Desk Tools & Technologies
• Incident, Problem, & Change Management
• Strategic IT Service Desk Planning
• Continual Service Improvement
• Stakeholder Communication & Relationship Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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